Terms and Conditions BC.Game

These terms and conditions, herein referred to as the “Terms,” govern the use of the BC.Game platform, referred to as the “Website,” and its associated services, collectively known as the “Service.” Users are strongly advised to carefully read and understand these Terms as they outline the rights, responsibilities, and obligations associated with the platform.

The Terms form a binding legal agreement between the user (“Customer”) and Twocent Technology Limited (the “Company”), which operates BC.Game. By accessing the Website or using the Service, whether as a guest or a registered user with an account (“Account”), users accept these Terms. Should a user disagree with any portion of these Terms, they must refrain from accessing or using the Website or Service.

Additionally, the Privacy Policy, Responsible Gaming Policy, and Know Your Customer (KYC) Policy are integral to these Terms and must be reviewed prior to using the platform. The Service is managed by Twocent Technology Limited, a company registered in Belize, and operates under the regulation of the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202410011-FI1.

General Terms

The Company reserves the right to amend these Terms periodically. Users are encouraged to revisit the Terms regularly to stay informed of any changes. Such amendments will become binding upon publication on the platform. Continued use of the Website signifies acceptance of the revised Terms. Bets placed before amendments are subject to the Terms that were in effect at the time of placement.

User Obligations

To utilise the Service, Pakistani users must comply with the following obligations:

  1. Users must be at least 18 years old or meet the minimum legal age for gambling in their jurisdiction.
  2. It is the user’s responsibility to ensure their actions comply with local laws. BC.Game prohibits access from jurisdictions where online gambling is illegal.
  3. Users may not use virtual private networks (VPNs) or proxy services to mask their location.
  4. Only authorised payment methods registered in a user’s name are acceptable for transactions.
  5. All deposits and wagers made are at the user’s own risk, and the Company assumes no responsibility for losses.
  6. Users are prohibited from manipulating betting outcomes or engaging in unfair practices that undermine the platform’s integrity.

Restricted Use

BC.Game imposes restrictions to ensure responsible and lawful engagement:

  • The platform prohibits use by individuals below the age of 18 or who cannot legally enter into a binding agreement.
  • Access is restricted for residents of countries where online gambling is forbidden.
  • Users from specified countries, including FATF-blacklisted nations, are restricted from accessing the platform.
  • Actions that disrupt the platform’s functionality, cheat other users, or violate intellectual property rights are strictly prohibited.
  • Transferring or selling accounts to third parties and transferring funds between accounts is disallowed.

Violations of these restrictions may result in account suspension or termination, alongside potential legal consequences.

Account Registration

Users in Pakistan must:

  1. Complete the registration form accurately and provide valid proof of identity, such as a passport or national ID, as required.
  2. Use only one Account to access the Service. Multiple accounts will lead to account suspension.
  3. Ensure contact details, particularly the registered email address, remain accurate and up to date for important communications.

The Company retains the right to reject registration applications and suspend accounts if false information is provided.

Account Management

BC.Game offers accounts in multiple currencies, including those suited for Pakistani users. Users should note that:

  1. Deposits should be made only through payment methods registered in their name.
  2. Conversion rates for transactions in non-platform currencies will apply.
  3. No credit is provided for wagering.
  4. Accounts may be suspended or closed for violation of these Terms, subject to forfeiture of balances.

Users are encouraged to gamble responsibly and are provided with self-exclusion options should they feel at risk of gambling-related harm.

Deposits and Payments

Pakistani users must ensure their deposits are legitimate and comply with the following conditions:

  1. Deposits should originate from authorised payment methods directly linked to the user.
  2. Users are responsible for transaction fees and must pay any applicable charges promptly.
  3. Any promotional offers or bonus codes availed will be governed by the respective Terms of Bonuses.
  4. Under no circumstances should funds derived from illicit activities be deposited.
  5. Charges or disputes over unauthorised payments will result in account suspension and potential forfeiture of winnings.

BC.Game is committed to safeguarding its platform and user base. Consequently, all activities are subject to the regulatory framework of its licensing jurisdiction.

Withdrawal of Funds

BC.Game provides users the ability to withdraw unused and fully cleared funds from their accounts, following the platform’s stipulated withdrawal procedures. A minimum withdrawal amount equivalent to PKR 3,220 applies per transaction unless it relates to an account closure, in which case the total balance may be withdrawn. To adhere to Anti-Money Laundering (AML) regulations, users must wager the full amount of any deposits at least once before submitting a withdrawal request.

For enhanced security, BC.Game may require identity verification before allowing withdrawals. This may include submitting photo identification, address confirmation, a selfie, or participating in a verification call. Withdrawals are made to the same payment method that was used for the deposit. The platform may, at its discretion, allow withdrawals to alternative payment methods, subject to additional security checks.

Should users encounter issues accessing their accounts—whether dormant, locked, or otherwise restricted—they are encouraged to contact BC.Game’s Customer Service team. For accounts with balances significantly exceeding deposited amounts (10x or more), monthly withdrawal limits equivalent to PKR 1,610,850 are imposed, while other accounts may withdraw up to PKR 3,221,707 per month.

Compliance with platform rules is crucial; withdrawals may not be successfully processed if violations of the Restricted Use Policy occur.

Payment Transactions and Processors

BC.Game users are responsible for all payments made to the platform, ensuring they honour obligations without attempting to reverse payments to evade liabilities. Chargebacks or any reversal of funds are subject to not only reimbursement but also an administration fee of €50. The platform may rely on third-party payment processors or merchant banks to handle financial transactions. Users must comply with the terms of those entities.

All transactions undergo anti-money laundering and counter-terrorism checks to ensure financial integrity. If anything suspicious arises, it will be reported to the relevant authorities. Funds in user accounts are handled under BC.Game’s regulated framework, ensuring transparency.

Handling Errors

BC.Game maintains a robust system to minimise errors but acknowledges that they may occasionally occur due to technical or human factors. Bets placed at erroneous odds or resulting from system malfunctions will be voided. Users are required to report service errors immediately, ensuring prompt resolutions.

If any overpayments are identified, BC.Game reserves the right to recover these funds, adjusting user accounts accordingly. Pending transactions may also be amended or cancelled in such scenarios.

Rules of Play, Refunds, and Cancellations

Game and event outcomes are based on the settlement date and BC.Game verifies their validity within a timeframe of up to 72 hours. User queries are addressed during this window, with adjustments made only due to errors.

Refunds apply where draw options exist or other specific criteria are met, as outlined further on the platform’s betting rules page. Users must carefully review wagers as all transactions are final once submitted. Any mismatches between wager personalisation or errors arising from postponed matches will be handled transparently by BC.Game.

Communication and Updates

All communications between users and BC.Game are conducted through the Customer Support section of the platform or via registered email. Users are encouraged to maintain updated contact details as BC.Game sends service-related updates and promotional offers through email. Participation in such promotions is voluntary, and users can opt out anytime.

Events Beyond Control

BC.Game is not liable for service disruptions arising from unforeseen events such as natural disasters, labour disputes, or telecommunication issues. While every effort is made to avoid delays, such circumstances may necessitate temporary service suspensions.

Limitation of Liability

BC.Game’s liability is restricted to losses resulting directly from service issues under specific conditions and does not extend to business-related or indirect damages. Users must ensure that their devices and software meet platform compatibility requirements while employing antivirus protection.

Gambling by Underage Individuals

BC.Game maintains a strict policy prohibiting gambling by individuals under the legal age. If it is suspected or found that a user is under 18 years of age—or below the legal age of majority as per the jurisdiction applicable to them—their account will be immediately suspended.

During this suspension, no further bets can be placed, and withdrawals will be restricted. An investigation will be carried out to determine if the individual was betting underage or acting on behalf of another underage individual. If evidence confirms such activity, all winnings currently held or credited to the account will be forfeited and returned to BC.Game. Additionally, any funds deposited that are not winnings may either be refunded or withheld until the user turns 18, at the company’s discretion. Transaction fees associated with deposits and withdrawals may also be deducted.

Similarly, users who are over 18 but placing bets in a jurisdiction where the legal minimum age is higher than 18 are required to comply with the local age restrictions. Any breach of this policy, or attempts to misuse this clause for fraudulent purposes, empowers BC.Game to take further action, which could include thoroughly investigating the issue or involving law enforcement agencies. These measures are in line with BC.Game’s commitment to promoting responsible gambling and ensuring compliance with regulatory standards.

Fraud and Misconduct

BC.Game adopts a zero-tolerance approach to fraud, dishonesty, and criminal conduct. Actions that fall under these categories will result in severe consequences, including withholding payments and initiating both criminal and contractual legal proceedings. Users found engaging in fraudulent or dishonest activities will also be liable for any losses, costs, or damages incurred by BC.Game. These may include direct, indirect, or consequential losses—such as loss of business, profits, or reputation. Furthermore, customers engaging in such behavior will be required to fully indemnify BC.Game for any associated expenses.

Intellectual Property Rights

All intellectual property associated with BC.Game, including its name, logo, technology, software, business systems, and associated materials, remains the sole property of the platform. No unauthorised usage of these assets is permitted. Users are prohibited from using the service’s trademarked logos, URLs, or proprietary odds in any commercial or misleading manner, as this can cause confusion among the public or damage the platform’s reputation. Any violations of intellectual property rights or the terms outlined in this agreement may lead to legal action. BC.Game reserves all rights to the Systems and trademarks unless otherwise explicitly authorised within the terms of use.

Licensing and Usage Restrictions

BC.Game grants users a limited, non-transferable, and non-exclusive license to use its services for personal, non-commercial purposes only. This license is contingent on compliance with all terms and conditions. Any unauthorised use, such as modifying, reproducing, or distributing content from the platform, is strictly prohibited. Attempts to extract data or interfere with the system through automated methods, scraping, or other technical manipulations are also disallowed. Breaches of these clauses may expose users to legal proceedings and termination of their license.

User Conduct and Safety

To preserve the integrity of the platform and ensure user safety, BC.Game enforces strict rules regarding user behavior. Any content, communication, or behavior deemed unlawful, harmful, or inappropriate—including activities such as promoting false information, transmitting viruses, or engaging in abusive or discriminatory actions—constitutes prohibited behavior. Users involved in such actions may have their accounts suspended or terminated without notice, and legal action might be pursued against them. BC.Game reserves the right to delete offensive content, restrict access to its services, and report activities to relevant authorities when needed.

Prohibited behavior also includes actions like impersonating others, creating accounts under false pretenses, engaging in unsolicited advertisements, or attempting to defraud other users. The platform takes such violations seriously and remains committed to upholding ethical standards for the benefit of its community.

BC.Game may feature links to third-party websites or resources. However, the platform does not maintain or monitor these external sites and disclaims responsibility for their accuracy, content, or reliability. Users accessing third-party links are advised to exercise caution and review the terms and privacy policies of the respective sites, as BC.Game does not endorse or guarantee their services.

Assignment

When engaging with BC.Game, users in Pakistan must be aware that their rights and obligations under the platform’s terms cannot be transferred to another individual or entity without written permission from BC.Game. The company, however, reserves the right to assign or delegate its responsibilities to third parties, ensuring that such third parties maintain the quality of services provided.

Severability

Should any part of these Terms & Conditions be deemed invalid or unenforceable under Pakistani or international law, the affected clause shall be adjusted in keeping with its intended purpose, to the extent permissible. This ensures the remaining terms remain valid and enforceable, safeguarding the agreement’s integrity.

Breach of Terms

BC.Game expects users in Pakistan to adhere strictly to all outlined regulations. A breach of these terms by a user could result in significant repercussions, including forfeiture of winnings, account suspension, and potential legal proceedings. It is the user’s responsibility to act in compliance with Pakistani laws and internationally accepted gambling standards. Acts such as unauthorised account usage, winning acceptance tied to misconduct, or any illegal activities are unacceptable. Furthermore, any user involved in such breaches may have their personal details revealed publicly if deemed necessary by the platform.

Dispute Resolution

BC.Game provides a structured dispute resolution process aimed at encouraging amicable solutions. For Pakistani users, disputes between players directly related to BC.Game’s services are addressed through a step-by-step escalation protocol. Initial disagreements should be submitted to the support team, and if unresolved within seven days, escalated further to a manager. Should this process fail to yield a resolution within 30 days, arbitration may follow. Pakistani users should note that disputes involving amounts exceeding US$500 may require external escalation to the Gaming Board of Anjouan, ensuring an unbiased resolution.

In cases where disputes arise between Pakistani users and BC.Game itself, fairness remains paramount. A random number generator serves as the authoritative standard for decisions involving game outcomes, ensuring randomness and transparency. Users are encouraged to report disputes promptly, as claims older than seven days from the original transaction date may not be processed. BC.Game places strong emphasis on confidentiality during dispute resolution while adhering to relevant laws.

Disputes referred to the Gaming Board of Anjouan follow established protocols, with the board’s decisions binding on all parties involved.

General Provisions

The following provisions outline the fundamental terms and conditions that all users are expected to adhere to while engaging with the platform. Please review each point carefully to ensure full compliance.

  • Termination and Agreement Validity: The Terms & Conditions persist for as long as users access BC.Game’s services. Even after account termination, the terms remain enforceable.
  • Acknowledgment of Terms: By engaging with BC.Game, it is assumed that Pakistani users have thoroughly read and agreed to abide by these terms.
  • Governing Law: The operations and agreements surrounding BC.Game are governed under the laws of the Autonomous Island of Anjouan, Union of Comoros. This might require users to be aware of the global nature of the legal framework in addition to Pakistani gambling laws.

Poker Game Provisions

Special rules apply to multiplayer poker games, as these involve independent player betting rather than direct bets with BC.Game. Users in Pakistan are reminded that the company only facilitates gameplay and does not assume risk for player bets. Acts of collusion, suspicious play, or chip-dumping will result in severe actions, including account suspension, banishment, and forfeiture of funds linked to fraudulent actions. BC.Game also employs advanced monitoring technology to detect and counter such behaviours, ensuring fair play.

FIAT Deposit Issues or Disputes

Pakistani users participating in fiat-based transactions must report any relevant concerns within 30 days to BC.Game. Beyond this timeline, disputes may not be entertained. This transparent approach ensures all issues are raised within a reasonable timeframe, increasing the likelihood of swift resolutions. Attempts to bypass this policy by discussing issues publicly on forums or external platforms remain ineffective and discouraged.

Responsible Gambling for Pakistani Users

BC.Game promotes responsible gambling and strongly encourages Pakistani users to gamble within their limits. By maintaining ethical standards, the platform aims to create a safe, equitable, and enjoyable gambling environment for all users in Pakistan.

BC.Game’s Terms & Conditions reinforce the platform’s commitment to clarity, accountability, and fairness. Pakistani users are advised to review the full set of regulations regularly and act in compliance to ensure a smooth and compliant platform experience.